Privacy Policy
Your privacy matters to us. We're committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data.
Last Updated
This privacy policy was last updated on March 15, 2025
Information We Collect
When you visit Connect-Brain and use our financial analysis services, we collect information that helps us provide better service and protect your account. Here's what we gather and why:
Personal Information You Provide
- Contact details including name, email address, and phone number when you register or contact us
- Professional information such as job title, company name, and investment experience level
- Financial preferences and risk tolerance assessments for personalized recommendations
- Communication preferences and subscription settings
- Payment information processed securely through our authorized payment partners
Automatically Collected Data
- Website usage patterns including pages visited, time spent, and navigation paths
- Technical information such as IP address, browser type, device information, and operating system
- Session data and cookies that enhance your browsing experience
- Location data (with your permission) to provide relevant market information
How We Use Your Information
Every piece of information we collect serves a specific purpose in delivering our financial analysis services. We never use your data for purposes you haven't agreed to.
Primary Uses
We use your personal information to provide customized financial analysis, send relevant market updates, process your subscriptions, and respond to your inquiries. Your data helps us understand what content serves you best.
- Delivering personalized financial analysis and investment recommendations
- Processing subscription payments and managing your account access
- Sending market updates, research reports, and educational content you've requested
- Improving our platform based on user behavior and feedback
- Providing customer support and responding to your questions
- Ensuring platform security and preventing unauthorized access
- Complying with legal requirements and industry regulations in Thailand
Data Sharing and Third Parties
We're selective about who we work with and never sell your personal information. Any data sharing happens only with trusted partners who help us deliver our services.
| Partner Type | Information Shared | Purpose |
|---|---|---|
| Payment Processors | Payment details only | Processing subscription payments securely |
| Analytics Providers | Anonymized usage data | Understanding platform performance |
| Email Services | Contact information | Delivering newsletters and updates |
| Cloud Storage | Encrypted user data | Secure data backup and accessibility |
Legal Disclosures
We may disclose your information when required by Thai law, in response to valid legal processes, or to protect our rights and the safety of our users. We'll notify you of such disclosures when legally permitted.
Your Privacy Rights
Under Thailand's Personal Data Protection Act (PDPA) and international privacy standards, you have specific rights regarding your personal information. We make exercising these rights straightforward.
What You Can Do
- Access your personal data and download a copy of your information
- Correct inaccurate or outdated information in your profile
- Delete your account and associated personal data (with some legal exceptions)
- Restrict how we process your information for specific purposes
- Object to processing based on legitimate interests
- Withdraw consent for marketing communications at any time
- Request data portability to transfer your information elsewhere
How to Exercise Your Rights
Contact us at contact@connect-brain.com with your request. We'll respond within 30 days and may ask for identity verification to protect your information. Most requests are free, though we may charge reasonable fees for excessive or repetitive requests.
Data Security and Protection
We take security seriously because your financial data deserves the highest protection. Our security measures combine industry-standard technology with careful operational practices.
Technical Safeguards
- SSL/TLS encryption for all data transmission between your device and our servers
- Advanced encryption at rest for stored personal and financial information
- Multi-factor authentication for administrative access to user data
- Regular security audits and vulnerability assessments
- Secure cloud infrastructure with redundant backup systems
- Network monitoring and intrusion detection systems
Operational Security
Our team follows strict data handling procedures. Access to personal information is limited to employees who need it for their work. We provide regular security training and maintain incident response procedures for any potential breaches.
Data Retention and Deletion
We keep your information only as long as necessary to provide our services and comply with legal requirements. Different types of data have different retention periods based on their purpose.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account Information | Until account deletion | Service provision |
| Payment Records | 7 years after transaction | Thai tax and audit requirements |
| Website Analytics | 26 months | Performance optimization |
| Marketing Consents | 3 years after withdrawal | Compliance documentation |
| Support Communications | 3 years | Quality assurance and training |
Automated Deletion
Our systems automatically delete expired data according to these schedules. When you delete your account, we remove your personal information within 90 days, though some records may be retained longer for legal compliance.
International Data Transfers
While our primary operations are in Thailand, some of our service providers operate internationally. When we transfer your data outside Thailand, we ensure it receives equivalent protection.
Transfer Safeguards
- Standard contractual clauses approved by data protection authorities
- Adequacy decisions recognizing equivalent privacy protection
- Binding corporate rules for multinational service providers
- Specific consent for transfers when required by law
- Regular monitoring of international data protection standards
We regularly review our international partners to ensure they maintain appropriate security and privacy standards. You can request details about specific transfers affecting your data.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience, remember your preferences, and understand how you interact with our platform. You have control over these technologies.
Types of Cookies We Use
- Essential cookies that enable basic site functionality and security
- Preference cookies that remember your settings and customizations
- Analytics cookies that help us understand site usage and performance
- Marketing cookies for relevant content and communication preferences
Managing Cookies
You can control cookies through your browser settings or our cookie preference center. Disabling certain cookies may limit some features, but essential site functions will continue to work.
Children's Privacy
Connect-Brain's financial analysis services are designed for investment professionals and adults. We don't knowingly collect personal information from children under 18 years of age.
If you're a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We'll delete such information promptly and take steps to prevent future collection.
Changes to This Privacy Policy
We update this privacy policy periodically to reflect changes in our practices, services, or applicable laws. When we make significant changes, we'll notify you through email or prominent notices on our website.
How We Notify You
- Email notifications for material changes affecting your rights
- Website banners highlighting important policy updates
- Account dashboard notifications for significant modifications
- 30-day notice period before major changes take effect
Continued use of our services after changes become effective constitutes acceptance of the updated policy. If you disagree with changes, you can delete your account before they take effect.
Questions About Your Privacy
We're here to help with any privacy questions or concerns. Our privacy team responds to most inquiries within 24 hours during business days.
Email: contact@connect-brain.com
Phone: +66 56 221 207
Address: Phrarachveriyaporn Rd, Lat Luang, Phra Pradaeng
District, Samut Prakan 10130, Thailand
For urgent privacy matters or data protection officer inquiries, please mark your communication as "Privacy - Urgent" to ensure prompt handling.